Return & Refund Policy
Return & Refund Policy
Novellaast™ home-office furniture policy information.
30-day return window
Contact us within 30 days after delivery if you want to return an eligible item. The product should be unused, clean, safely packed, and include original accessories where possible.
Start with support
Do not ship an item back before receiving return instructions.
Do not ship an item back before receiving return instructions.
Damaged, defective, or incorrect items
Notify us as soon as possible, ideally within 7 days of delivery. We may offer replacement parts, a replacement item, or a refund after review.
Refund timing
Approved refunds are issued to the original payment method. Your provider controls the final posting time, commonly 5–10 business days.
Novellaast™
Thoughtful furniture for a more comfortable, organized workspace.
Xuzhou Xianrun Information Technology Development Co., Ltd.
Unified Social Credit Code: 91320302MAEG3WJ282
Legal Representative: Zhang Zilong
Room 303-2, Building C4, Group 1, Area C, Guishan Minbo Cultural Park, No. 39 Pingshan North Road, Gulou District, Xuzhou, Jiangsu, China
Support
service@novellaast.com · +86 138 7463 3823
8:00 AM – 10:00 PM (China Standard Time, UTC+8)
Thoughtful furniture for a more comfortable, organized workspace.
Xuzhou Xianrun Information Technology Development Co., Ltd.
Unified Social Credit Code: 91320302MAEG3WJ282
Legal Representative: Zhang Zilong
Room 303-2, Building C4, Group 1, Area C, Guishan Minbo Cultural Park, No. 39 Pingshan North Road, Gulou District, Xuzhou, Jiangsu, China
Support
service@novellaast.com · +86 138 7463 3823
8:00 AM – 10:00 PM (China Standard Time, UTC+8)